Buy a home is a difficult process.
Joni & Dennis will go with you all the steps of the way.
I needed to buy a home with extreme urgency, because in the place I was renting, the owner felt in foreclosure, and all of the sudden I found myself with a 'Vacate Notice'.
It was January 1st, 2015. Many holidays. I selected and make a list of 16 properties. I emailed every single agent.
Nobody answers. Nobody except Joni & Dennis.
Now you have a resemblance of the kind of people you're dealing with. When it says 'Responsiveness', 5 stars are not enough. They're oustanding. The other realtors (some of them) called me on Jan 5th. Others, not even bother.
We saw a first property that didn't meet my needs. The next day, Dennis emailed me the original list of 16, telling me exactly what is appropriate and what not. (Local knowledge?, Process expertise?, again 5 stars are not enough!)
If you want a home, contact them! If you contact another, think again, say goodbye and contact them!